Voicemail

Voicemail manages telephone messages for a large group of people. It is also used to denote answering machines. Voicemail in its simplest form performs the function of an answering machine. It uses the standard telephone handset for user interface however it can also use a centralized, computerized system rather than equipment at the individual telephone. Voicemail systems are sophisticated than answering machines in the following manner:

• Many phone calls can be answered at the same time
• Incoming voice messages can be stored in personalized mailboxes which are associated with the user’s phone number
• Received messages can be forwarded to another voice mailbox
• It enables to send messages to one or more other user voice mailboxes
• A voice introduction can be added to a forwarded message
• Voice messages can be stored for future delivery
• It enables users to make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox
• It provides message notification by a special dial tone, SMS, or using Caller ID signalling.
• Different callers are treated with different message tone.

NEED OF VOICEMAILS:

Voicemail messages are stored on hard disk drives. Messages are recorded in human voice similar to how music is stored on a CD. If a user wants to retrieve messages, he call the system from any phone, logs on using touch tones, and their messages can be retrieved immediately. Multiple users can retrieve or store messages at the same time on the same voicemail system.

• In the early 80’s and 90’s the cost of making phone calls was decreased and business communication was done by phones.. Usually only 1 in 4 phone calls result in a completed call and half the calls do not require a conversation. This happens because of difference in time zone, being away on business, etc, or if they were at work, they were on the phone, away from their desks.
• One of the advantages of a voicemail is its ability to forward calls. If a person does not answer his phone, calls are forwarded to another extension, presumably someone like a secretary who can take the message.
• Suppose an outside caller, Samir, calls someone in a company, Prithvi. If Prithvi’s phone rings “no answer” or “busy”, the PBX will forward the call to the voicemail system. The voicemail system needs to be told that Prithvi’s phone is the one that the call is being forwarded to so that the voicemail system can answer with Prithvi’s personal greeting. Once a message is left, the voicemail system leaves a light on Prithvi’s phone. When Prithvi returns to his desk and calls the voicemail system he is presented only with the messages in his personal mailbox even though thousands of messages belonging to other people are stored on the same system. Once the messages are played, the voicemail system signals to turn off light on Prithvi’s phone.

- Ankita Ashesh

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